SmallBizGenius Analysis
Olehenriksen struggles with customer service and product consistency, leading to widespread dissatisfaction. While some customers praise the effectiveness of certain products, many report severe allergic reactions and frustrating experiences with shipping, returns, and unresponsive support.
Category Breakdown
Scores based on analysis of 48 recent reviews
Customer Service
2.0/10Numerous reviewers express dissatisfaction with Olehenriksen's customer service, citing issues such as unresponsiveness, inability to resolve issues, and unfulfilled promises. Many report difficulty canceling orders, obtaining refunds, or receiving assistance with shipping problems, leading to frustration and a perception of dishonesty.
22 reviews mention thisAllergic Reactions/Skin Irritation
1.5/10A significant number of customers report experiencing adverse skin reactions, including redness, swelling, burning, and hives, after using Olehenriksen products. The Banana Bright Vitamin C serum and eye cream are frequently mentioned as culprits, with some users requiring medical treatment to alleviate symptoms.
15 reviews mention thisShipping & Order Fulfillment
2.5/10Several reviewers report issues with order fulfillment, including delayed shipping, orders not being shipped at all, and difficulty tracking packages. Some customers also mention problems with promotional offers not being honored and orders being canceled without explanation.
10 reviews mention thisProduct Quality & Effectiveness
6.0/10While some reviewers praise the effectiveness of certain Olehenriksen products, noting improvements in skin brightness and texture, others report that the products are ineffective or cause dryness. The inconsistency in product performance is a recurring concern.
8 reviews mention thisReturns & Refunds
2.0/10Several customers report difficulty obtaining refunds for canceled orders or products that caused adverse reactions. They describe a frustrating and time-consuming process with little to no resolution.
6 reviews mention thisPros & Cons
What Customers Love
"LOVE IT!I have only recently started using Ole Henriksen as a cleanser and I love it! My skin has been so much better since starting i actually could not believe my eyes!"
"I just had a great experience with the customer service team. I was worried that I was going to have an issue because of the negative reviews, but the associate I spoke to was incredibly friendly and helpful with my request!"
"I made a purchase last month from their website. It was so risky for me because of bad reviews in trustpoilot, but I decide to trust them for the first time and I can say everything was perfect. It took 2 weeks for delivering to Italy. I think it is rationale."
"Even one of my packages was returned as I was not home and they refunded me as soon as I notified them."
"Use boots.ie other wise it will take several weeks to be delivered but other Than that their products are fantastic ! The banana eye cream is doing wonders for my dark circle"
Common Complaints
"BANANA BRIGHT VIT C SERRUM: DO NOT BUY THIS PRODUCT!!! I applied Friday afternoon and woke up on Saturday with extrreme reaction. Face bright red and burning. Eyelids all puffed and could hardly open."
"Terrible customer service. Just keep reading the rest of the reviews and you'll see similar complaints. You can't cancel or change your shipping address or make any changes after you've ordered."
"Every time when there is sale or this last black friday free retinol serum for orders above some price orders are never shipped."
"THEY SUCK: CANCELED MY ORDER BUT STILL HAVENT ISSUES MY REFUND! IT’S BEEN 16 DAYS AND THEY WONT REPLY TO EMAIL, DM OR CONMENTS. WHY ARE KEEPING MY MONEY? CUSTOMER SERVICE SUCKS & THEY NEVER RESPOND."
"Horrible customer service, they had a promotion for 3 mini free with a purchase. No minimum required. When I purchased stuff worth over $150 and applied the code. Also they promised free samples. None of this was delivered with my package."
Common Questions About Olehenriksen
Answers derived from customer review patterns
Is Olehenriksen legit and trustworthy?
Based on 48 reviews, Olehenriksen's legitimacy is questionable due to numerous complaints about poor customer service, unfulfilled orders, and difficulties in obtaining refunds. Many customers report negative experiences, including allergic reactions and unresponsive support, raising concerns about the brand's reliability. While some customers have had positive experiences, the overwhelming negative feedback suggests caution when considering purchases from Olehenriksen directly.
Based on 45 reviewsDoes Olehenriksen have good customer service?
The majority of the 48 reviews indicate that Olehenriksen's customer service is poor. Customers frequently report unresponsiveness, difficulty resolving issues, and a lack of helpful assistance. Many reviewers mention struggling to cancel orders, obtain refunds, or address shipping problems, leading to significant frustration. While a few customers report positive interactions, these appear to be exceptions rather than the norm.
Based on 38 reviewsIs Olehenriksen worth it for small business?
Given the numerous reports of allergic reactions, poor customer service, and shipping issues, Olehenriksen may not be a reliable choice for small businesses. The potential for customer dissatisfaction and the challenges in resolving issues could negatively impact a small business's reputation. While some products may be effective for certain individuals, the overall risk and inconsistency make it a less attractive option compared to other skincare brands with more reliable customer service and product quality.
Based on 40 reviewsWhat is Olehenriksen's return policy like?
Based on the reviews, Olehenriksen's return policy appears to be problematic, with many customers reporting difficulty obtaining refunds for canceled orders or products that caused adverse reactions. Several reviewers describe a frustrating and time-consuming process with little to no resolution. The lack of clear communication and the unresponsiveness of customer service further complicate the return process, making it a potential source of frustration for customers.
Based on 10 reviewsWhy are customers reporting allergic reactions to Olehenriksen products?
Several reviewers specifically mention experiencing allergic reactions, particularly to the Banana Bright Vitamin C serum and eye cream. These reactions include redness, swelling, burning, and hives. While the specific ingredients causing these reactions are not consistently identified, the frequency of these reports suggests a potential issue with the formulation or ingredients used in these products.
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